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ITPS Corporation
P.O. Box 550353
Davie, FL 33355
   
Toll Free (800) 454-2889
Local (954) 475-0651
Fax (954) 382-2733
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   Company Information  
     
Q. How long has your company been in business?
A. We have been in business in the South Florida area for over 12 years.
Q. What are your regular business hours?
A. We operate 24 hours a day, 7 days a week, at your convenience.
Q. What kind of cars do you have?
A. We have a wide range of vehicles, from Lincoln Town cars to luxury SUVs to stretch limousines.
Q. How can I confirm my booking?
A. Once you make a booking, you will receive a confirmation number via e-mail.
Q. How will I be received at an airport location?
A. You will have 2 options:
1. Curbside should you wish to be picked up just outside of the baggage claim area, please call us when you are ready to go with your luggage in hand. The vehicle will display flashing hazard lights & will arrive within a few minutes of your call.
2. Meet & Greet for baggage area pick up, the driver will meet you at the baggage carousel with your name on a placard.
Q. Do you check the status of my flight?
A. Yes. Our dispatchers check your flight for actual arrival time. As long as your flight number doesnt change, we will know about your flight delays.
Q. If my flight number changes, do I have to let you know?
A. Yes. We would definitely need to know your new flight number & arrival time. Please call Dispatch at 1-800-454-2889.
Q. Is it more expensive to get picked up from an airport?
A. Yes. Simply because it takes more time, you'll pay slightly more. We will monitor flights constantly and check for new arrival times. For airport pick up there may also be associated fees such as parking, while you may not have those fees when going to the airport.
     
   Pricing Information  
     
Q. What are the prices of your services?
A. All of our vehicles are made available to you on a pre-arranged basis, 24 hours a day, 7 days a week. The pricing depends on the type of service & vehicle you choose.
Q. Do you offer group discounts or corporate accounts?
A. Yes. You may contact the office during normal business hours at 954-475-0651.
Q. How can I open an account with Imperial Transportation & what are the advantages?
A. You can open an account as a guest or as a corporate representative for your firm. You will be assigned an account number at this time.
You can manage your entire account online including convenient booking, adding guests to your account, updating your account information, viewing your trip history, managing your stored addresses and locations, as well as viewing invoices and payments. We keep all of your information confidential & on file. This saves time when booking future trips!
Q. Do I have to pay for parking fees or other incidental fees?
A. You are responsible for any additional fees including but not limited to parking, tolls, or any other additional costs or special services that you may request.
     
   Payment Information  
     
Q. How far in advance do I need to book?
A. We prefer at least 24 hour notice via an online booking. For same day requests or last minute trips, please call us at 1-800-454-2889 so we can accommodate your needs.
Q. What type of payments do you accept?
A. We accept cash, Visa, Master Card, American Express, and Discover. We can also provide direct billing for larger corporate accounts.
Q. Can I pay by check, money order, travelers check or guaranteed funds? If so, how?
A. These forms of payment must be received no later than 15 days prior to the departure date. They may be mailed to:
ITPS Corporation
P.O. Box 550353
Davie, FL 33355
     
   Returns & Cancellation Information  
     
Q. What is the return/cancellation policy?
A. For point to point transfers, you must cancel within 2 hours to avoid being charged full price for your trip.
For hourly or chartered jobs, a 25% non-refundable deposit is required to hold your vehicle. If you cancel with less than 14 days notice, the full contract price will be charged.
   
 
 
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ITPS Corporation
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